Privacy Policy

Effective Date: January 15, 2025

At EvolveStream, we understand that your privacy matters deeply when you're considering financial education programs. This policy explains exactly how we collect, use, and protect your personal information throughout your learning journey with us. We're committed to transparency because building financial models requires trust, and that trust starts with how we handle your data.

Information We Collect

When you interact with our financial modeling courses and services, we collect information that helps us provide personalized education and support. Here's what we gather and why:

Personal Information You Provide

  • Contact details including your name, email address, and phone number when you inquire about programs
  • Educational background and career information to customize your learning path
  • Payment information processed securely through our verified payment partners
  • Communication preferences and course interests you specify during enrollment
  • Learning progress data and assignment submissions throughout your program

Technical Information We Automatically Collect

  • Website usage patterns including pages visited and time spent on educational content
  • Device information such as browser type, operating system, and screen resolution
  • IP address and general location data for security and content delivery purposes
  • Course interaction data including video watch time and quiz completion rates

How We Use Your Information

Your information helps us deliver effective financial modeling education tailored to your needs. We use your data responsibly for these specific purposes:

Educational Services: We use your information to deliver course content, track your progress, provide feedback on assignments, and connect you with instructors who can answer your specific questions about financial modeling techniques.

Core Educational Functions

  • Customizing course recommendations based on your experience level and career goals
  • Providing personalized feedback on financial models you build during the program
  • Sending course materials, schedules, and important program updates
  • Facilitating group discussions and peer-to-peer learning opportunities
  • Issuing certificates and maintaining records of your completed coursework

Communication and Support

  • Responding to your questions about course content, technical issues, or program requirements
  • Sending relevant updates about new courses or changes to existing programs
  • Providing career guidance and industry insights that complement your learning
  • Offering technical support for our learning platform and course materials

Data Sharing and Third Parties

We keep your information within our educational ecosystem whenever possible, but some trusted partners help us deliver better services to you:

Service Providers We Work With

  • Payment processors who handle enrollment fees securely and comply with international banking standards
  • Cloud hosting providers who store course materials and ensure reliable access to your learning content
  • Email service providers who help us send course updates and respond to your questions promptly
  • Analytics providers who help us understand how students engage with different parts of our curriculum

We never sell your personal information to marketers, data brokers, or other educational institutions. Your learning journey and progress remain confidential between you and EvolveStream.

Your Privacy Rights

You have significant control over your personal information. Here are the rights you can exercise at any time:

Access Your Data

Request a complete copy of all personal information we have about you, including your learning progress and communication history.

Update Information

Correct any inaccurate details in your profile, update your contact preferences, or modify your learning goals at any time.

Delete Your Account

Request complete deletion of your account and associated data, though we may retain some records as required by Vietnam education regulations.

Control Communications

Choose what types of emails you receive from us, or opt out of promotional communications while staying enrolled in courses.

How to Exercise Your Rights

To exercise any of these rights, simply contact us at [email protected] with your request. We'll respond within 5 business days and complete most requests within 30 days. For complex requests involving large amounts of data, we may need additional time and will keep you updated on our progress.

Data Security and Protection

Protecting your information is fundamental to our educational mission. We've implemented comprehensive security measures that meet international standards:

Technical Safeguards

  • End-to-end encryption for all data transmission between your device and our servers
  • Secure cloud storage with regular backups and disaster recovery protocols
  • Multi-factor authentication for all staff members who access student information
  • Regular security audits and vulnerability assessments performed by independent specialists
  • Automatic session timeouts and secure login requirements for your student account

Access Controls and Monitoring

  • Strict access controls ensuring only authorized staff can view your educational records
  • Comprehensive audit logs tracking all access to student information
  • Regular staff training on data privacy and security best practices
  • Incident response procedures for any potential security concerns

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet legal requirements. Here's how long we retain different types of data:

Data Type Retention Period Reason
Course enrollment and completion records 7 years after program completion Certificate verification and academic records
Payment and billing information 5 years after final transaction Financial record keeping and tax compliance
Communication logs and support tickets 3 years after course completion Quality assurance and service improvement
Website usage and analytics data 2 years from collection Course development and platform optimization
Marketing communication preferences Until you unsubscribe or request deletion Respecting your communication choices

After the retention period expires, we securely delete your information using industry-standard data destruction methods. You can also request earlier deletion by contacting us directly.

International Data Transfers

As an educational platform serving students globally, some of your information may be processed outside Vietnam. When this happens, we ensure appropriate protections are in place:

Transfer Safeguards

  • All international transfers use approved mechanisms under Vietnam data protection regulations
  • Service providers in other countries must meet equivalent data protection standards
  • Contractual agreements ensure your information receives the same level of protection everywhere
  • Regular monitoring of international partners to verify ongoing compliance with privacy standards

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and improve our educational platform:

Essential Cookies

These cookies are necessary for our website to function properly. They remember your login status, course progress, and preferences during your learning sessions.

Analytics Cookies

We use these to understand how students navigate our courses, which helps us improve content delivery and identify areas where students might need additional support.

Managing Your Cookie Preferences

You can control cookie settings through your browser, though disabling certain cookies may limit some website functionality. We'll ask for your consent before using non-essential cookies.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or data practices. When we make significant changes that affect how we use your information, we'll notify you through:

  • Email notification to your registered address at least 30 days before changes take effect
  • Prominent notice on our website highlighting key changes and effective dates
  • Direct communication during your next course interaction for major policy updates

The current version of this policy is always available at evolvstream.com/privacy-policy. We recommend reviewing it periodically, especially before starting new courses with us.

Privacy Questions and Contact Information

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: [email protected]

Address: 16 Lê Thái Tổ, Hàng Trống, Hoàn Kiếm, Hà Nội, Vietnam

Phone: +84901860777